Passengers whose flight is heavily delayed or cancelled have the right to payment under European law. Compensation is likewise per individual, so for a household of four, quadruple it (although where a traveler travels totally free of charge - a child, for example - you can not assert). BUT compensation is based in euros, implying the amount you'll get in sterling will change, depending on the exchange rate at the time the payment is made. However you don't need to allow these, you're entitled to your payment in money (likely to be paid by cheque). Sarah is an excellent example of this, she tweeted us saying: "Thomas Cook provided coupons, so I asked for the money - no issue, the money's in my account.". In some cases it can be uncertain whether you meet the conditions to get payment.
If you were on another air travel anywhere else in the world, you may still have the ability to get your refund and compensation, however you're at the grace of other sets of guidelines. Airline companies need to supply support such as food, call and accommodation (where there's an over night hold-up) to passengers whose flight has been cancelled, regardless of exactly what triggered the cancellation.
However your total delay was, it would appear, compounded by what sounds like a technical fault on the second aircraft (which would generally be responsible under EU261 topic to the length of the delay) then a 3rd delay due to functional factors caused by traveler off packing which might be considered likewise as 'amazing in some conditions) then you MAY have an argument here.
With the European Union Judgement just recently updating and confirming its stance on payment, Thomas Cook realising they had no leg to stand on offered my daughter a quantity that both she and I disagreed with. The EU Judgements list 17 posts of which all are to be dealt with independently, the most important of which to most passengers are those relevant to time(Delayed) and compensation amounts related to the delays. After 2 hours of delay the airline companies are required to provide written info about the delay and exactly what alternatives they have. Regrettably due to the parents both in the land of nod they missed their in flight dishes.
Thomas Cook Airlines reserves the right to alter airline companies or airplane types at any time and changes of this type will not make up a significant modification. Charges will apply if you need to make any modifications to your air travel european flight delay compensation or to any additional services, centers or other items reserved. Reservations that are originally made by telephone through the Thomas Cook sales centre can only be amended or cancelled through the sales center. Tarmac hold-ups are circumstances which Thomas Cook Airlines UK always aims to prevent.
If you don't think an airline company when it states the delay wasn't its fault, you can refer the complaint to the UK's regulator, the Civil Aeronautics Authority, another European regulatory authority or the European Consumer Centre. Any of these can liaise with the airline on your behalf to establish exactly what caused the delay. Nevertheless even then the CAA states it does not individually collect factors for an air travel delay and it will rely on airlines to explain exactly what caused a delay.
To assert, your air travel has to have taken off or landed in the EU, or your airline company has to be EU based. It says that under particular conditions, travelers can claim compensation if their air travel is postponed for over 3 hours. The law says that airlines need to pay compensation if they are at fault for the hold-up but are not obliged to pay if the hold-up is due to extraordinary scenarios".
If you were on another air travel anywhere else in the world, you may still have the ability to get your refund and compensation, however you're at the grace of other sets of guidelines. Airline companies need to supply support such as food, call and accommodation (where there's an over night hold-up) to passengers whose flight has been cancelled, regardless of exactly what triggered the cancellation.
However your total delay was, it would appear, compounded by what sounds like a technical fault on the second aircraft (which would generally be responsible under EU261 topic to the length of the delay) then a 3rd delay due to functional factors caused by traveler off packing which might be considered likewise as 'amazing in some conditions) then you MAY have an argument here.
With the European Union Judgement just recently updating and confirming its stance on payment, Thomas Cook realising they had no leg to stand on offered my daughter a quantity that both she and I disagreed with. The EU Judgements list 17 posts of which all are to be dealt with independently, the most important of which to most passengers are those relevant to time(Delayed) and compensation amounts related to the delays. After 2 hours of delay the airline companies are required to provide written info about the delay and exactly what alternatives they have. Regrettably due to the parents both in the land of nod they missed their in flight dishes.
Thomas Cook Airlines reserves the right to alter airline companies or airplane types at any time and changes of this type will not make up a significant modification. Charges will apply if you need to make any modifications to your air travel european flight delay compensation or to any additional services, centers or other items reserved. Reservations that are originally made by telephone through the Thomas Cook sales centre can only be amended or cancelled through the sales center. Tarmac hold-ups are circumstances which Thomas Cook Airlines UK always aims to prevent.
If you don't think an airline company when it states the delay wasn't its fault, you can refer the complaint to the UK's regulator, the Civil Aeronautics Authority, another European regulatory authority or the European Consumer Centre. Any of these can liaise with the airline on your behalf to establish exactly what caused the delay. Nevertheless even then the CAA states it does not individually collect factors for an air travel delay and it will rely on airlines to explain exactly what caused a delay.
To assert, your air travel has to have taken off or landed in the EU, or your airline company has to be EU based. It says that under particular conditions, travelers can claim compensation if their air travel is postponed for over 3 hours. The law says that airlines need to pay compensation if they are at fault for the hold-up but are not obliged to pay if the hold-up is due to extraordinary scenarios".